These Terms and Conditions govern the use of our online flower delivery services for customers in Kentish Town and surrounding areas. By placing an order on our website, you agree to comply with and be bound by the following terms. Please read them carefully before making a purchase. These terms provide the framework for our relationship with you as a valued customer, outlining the responsibilities, rights, and obligations of both parties.
Our flower delivery service is based in Kentish Town, providing fresh blooms and floral arrangements to customers throughout Kentish Town and the neighbouring districts. Deliveries are subject to availability and may be limited to certain postcodes within the designated areas.
To order flowers for delivery via our online platform, please follow the listed steps:
We reserve the right to reject or cancel any order, for example if flowers are unavailable, the delivery address is outside our service area, or if payment is not authorised.
All flower arrangements are subject to seasonal availability. While we make every effort to supply you with the exact flowers shown on our website, we reserve the right to substitute flowers of equal or greater value and similar style and colour if required. If significant substitutions are necessary, we will attempt to notify you before delivery.
All prices for flower arrangements and delivery services are clearly stated on our website and include VAT where applicable. Delivery charges are specified at checkout and may vary depending on the delivery address within Kentish Town and neighbouring areas.
Payment must be received in full prior to order acceptance and dispatch. We accept various payment methods as outlined during the checkout process. All transactions are processed using secure payment gateways to safeguard your payment information.
We reserve the right to change prices at any time, but prices displayed at the time of order will apply to your purchase.
We offer local flower delivery throughout Kentish Town and surrounding areas. Deliveries can be scheduled for specific dates during the order process, subject to availability.
While we aim to deliver orders as requested, delivery times are approximate and cannot be guaranteed. Delays may occur due to factors beyond our control, such as weather conditions or traffic.
It is your responsibility to ensure that the recipient is available to accept flowers at the provided address. If no one is present, our courier may leave the flowers in a safe place, with a neighbour, or return them to our shop for re-delivery or collection, as deemed appropriate.
Please note that you may incur an additional charge if re-delivery becomes necessary due to unavailable recipients or incorrect delivery information.
If you wish to amend or cancel your order after it has been placed, please contact us as soon as possible. While we will do our best to accommodate changes or cancellations, we cannot guarantee that requests made after order acceptance or dispatch will be successful, particularly during busy periods such as Valentine’s Day or Mother’s Day.
For online flower orders, the following cancellation terms typically apply:
To request an amendment or cancellation, you must provide your order number and relevant details.
As flowers are perishable goods, the usual consumer right to a 14-day cooling-off period under the Consumer Contracts Regulations does not apply. However, we endeavour to offer cancellations and modifications as outlined above, wherever possible.
Your satisfaction is important to us. If you are dissatisfied with your delivered flowers for any reason, please notify us within 24 hours of delivery. Photographic evidence of the issue may be required so that we can investigate and resolve your complaint.
Eligible complaints will be reviewed on a case-by-case basis, and, at our discretion, we may offer a replacement, partial refund, or full refund, depending on the circumstances. Due to the perishable nature of flowers, returns are generally not required unless evidence of damage or the wrong product is produced.
As a customer, you agree to:
If any information provided is incorrect or incomplete, resulting in failed deliveries or non-delivery, we will not be liable for any consequent loss or disappointment.
We strive to provide a reliable service; however, our liability is limited as follows:
Nothing in these terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.
The content, images, and branding displayed on our website are the intellectual property of our company or our licensors. You may not copy, reproduce, or use any material from our website for commercial purposes without our express written permission.
Your privacy is important to us. We will only use your personal information as set out in our Privacy Policy, in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
Data collected during the order process will be used solely for the fulfilment of your purchase and to improve our services. We do not sell or share your personal data with third parties, except as necessary to provide our services (e.g., our delivery partners).
We reserve the right to update or modify these Terms and Conditions from time to time. Any changes will be posted on our website and will come into effect immediately upon publication. Continued use of our site after any such changes constitutes your acceptance of the new terms.
These Terms and Conditions, and any disputes arising out of or relating to the provision of our flower delivery service in Kentish Town, shall be governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If you have any questions about these Terms and Conditions or wish to discuss your order, please consult the Contact Us section of our website. Our customer service team will be happy to assist you during our normal business hours.
These Terms and Conditions apply to all customers ordering flower delivery in Kentish Town and the surrounding areas. By using our service, you acknowledge and accept these terms. Thank you for choosing us for your floral needs in Kentish Town.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kentish Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kentish Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
